Pay Outs

Q1. What are Pay Outs?

Pay Out refers to a money-out transaction type where you send funds to your customer. Our payout system currently supports bank transfer to nearly 200 banks across Indonesia. View the full list here.

Q2. What is the lifecycle of a Pay Out? What different states or stages does it go through?

Understanding the lifecycle of a Pay Out helps you manage and track your outgoing transactions effectively. A Pay Out transaction goes through several stages from initiation to completion.

Status	When does this status occur?
Pending	The Pay Out has been created via APIs and is in progress. Funds are being processed for disbursement.
Success	The Pay Out has been successfully paid. Funds have been sent and received by the recipient.
Failed	The Pay Out has failed. This could be due to incorrect recipient details, insufficient funds, or network errors.

Q3. Can I export my Pay Out transactions?

Navigate to Pay Outs: Log in to your Xenith Dashboard and go to the "Pay Outs" section.
Initiate Export: Click on the "Download CSV" button located at the top-right corner of the Pay Outs list.
Confirmation: A prompt will appear confirming your export request. In the confirmation popup, you’ll be prompted to enter the transaction period you wish to export. Currently, files can be exported for a maximum duration of 6 months.
Email Delivery: Once the CSV file is ready, it will be sent to your registered email address.
Access Your File: Check your email inbox (and spam folder, if necessary) for the message containing your CSV file.

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The system automatically refreshes data with every key action. However, to ensure you’re viewing the latest Pay Out data, please manually refresh your browser to update any recent transactions. The refresh will retain any search, filter, and sort settings you’ve applied, allowing you to continue working seamlessly.